BPO in Philippines

Call center companies will stand to be challenged in many ways - in the immediate aftermath ofCorona, that now has become strikingly obvious. But if we take a step back, and analyze wherethe industry stands, it is clear that disruption has been on the horizon for some time.Why?The elephant in the room remains that the incorporation of SaaS technology can render“traditional” call centers...well...obsolete.Want a great example to illustrate where this industry is headed? One must think no furtherthan what Grab or Uber did to the ‘traditional transportation’ business. The future of BusinessProcess Outsourcing will follow a similar model wherein a platform provides solutions, allowingend-clients and local-talents to seamlessly interact and work together.If we look at some of the largest Philippines call center companies, we see an ever difficult challenge:they must keep up with a growing list of niches and job-capabilities that they simply can’t claimto have ‘expertise’ in.A tech will not need to proclaim expertise; however, the right tech will create an ‘ecosystem’ toensure a working community, linking clients to talent directly.BPOSeats.com is the platform that transforms the BPOIndustry into an efficient, highly effective landscapewhere talents and clients connect effortlessly to get thejob done.BPOSeats.com offers fully dedicated and exclusive offices to each client in strategic locations in thePhilippines and converting them into fully serviced offices for clients. This means we build out thebare space into plug&play work-environment, creating customized layouts based on client needs (aswell as “stock” rooms that we have determined are in demand from our years in the market.)Each office comes equipped with:● Internet (we use the best ISPs in the Philippines and have made a reputation by not skimpingon the bandwidth)● Desks/Chairs - each office is truly equipped to be plug&play, walk in today, operate today.● 24/7/365 IT Support - all our facilities have full-time in-house IT support that are channeledinto Skype group chats for each client. Any issue is just a quick message away fromresolution.● PCs - we can provide a facility with PCs, or without. Giving full control over customizationand price-points.
● 24/7/365 Dedicated Access - what really set us apart from other providers in the industry iseach office becomes DEDICATED space. We do not do “shared” spaces or “shared floors.”We do not “shift” the PCs, which means when your shift is up, someone else is using yourmachines.● Every office is fully dedicated and can be customized to preference. This allows people tostay and setup long-term as opposed to using our space simply as a transitory point.Because of our commitment to excellence and creating a solution that caters to the concerns ofbusinesses in the BPO sector, we have a growing business built on the support of long-term-clients.